Dear Spectrum Members and Guardians

 

The Coronavirus/COVID-19 situation is changing daily and is impacting many aspects of our life. It is important that we let you know that Spectrum is dedicated to continuing to serve your healthcare needs, even during this time that the Coronavirus/COVID-19 pandemic is occurring. Spectrum is dedicated to serving the needs of our Members and Community and will remain open and ready. We have telehealth and community-based services designed to meet your needs. We also want to stress how important it is that you remain calm, stay informed and practice prevention during this challenging time.

 

Spectrum is continuing our services with some changes being implemented to help keep you, your family and our staff as safe as possible. The Arizona Governors Executive Order closing schools until March 27th and limiting gatherings of more than 50 people are designed to help limit the risk of Coronavirus/COVID-19 spreading and infecting others. We appreciate the action by Governor Ducey and will adhere to the order so we may do our part to help stop the spread of the disease while continuing to serve your health care needs. If there is a change impacting your care or treatment because of the Governors Executive Order, your provider or a Staff Member will reach out to you to discuss those changes. In addition, we have added an update to our website at http://www.spectrumhealthcare-group.org/coronavirus to help you keep updated and informed. You may also contact us by phone at any time with questions.

 

Should you believe you have been exposed to Coronavirus/COVID-19 please call the CDC hotline 844-542-8201 by telephone to seek guidance. If Spectrum is your Primary Care Physician or you are in need of care, please know we are open during our normal business hours and are here to serve your healthcare needs.

 

Sincerely,

Spectrum

Frequently Asked Questions

Is Spectrum planning on staying open at this point?

As a community health provider, Spectrum is dedicated to our communities, and what more appropriate time than the present to provide care? Spectrum is staying open, and plans to stay open through the duration. Spectrum is still accepting new patients, especially providing accessible care to those who are sick and those who are experiencing heightened levels of stress/anxiety/depression. Crisis services are also still available.
It is now more important than ever to actively manage our mental wellness. Many of us are experiencing the impact of isolation, stress, and anxiety. Spectrum has real-time support that can be offered in-home via telehealth.
Please call 928-634-2236 for questions about how to access Spectrum’s services . Also, we will be updating our website and social media with instructions on how to access care. www.spectrumhealthcare-group.com

Will primary care or behavioral services be adjusted?

Both physical and behavioral health services will remain. We will provide in-person care to the extent we are allowed to through possible upcoming mandates. In-person services will remain with the recommended and heightened precautions in place relating to infection disease and standard cleaning/disinfection protocols. Telehealth services are available for both behavioral health and physical services in people’s homes.

How can Spectrum help in coronavirus treatment of patients? Do you do testing? Should people call first and make an appointment if they think they have coronavirus?

People who are sick, and experiencing symptoms of any kind (questionable COVID-19 or otherwise), are encouraged to call and seek direction as to how to proceed. At this time we are able to screen for symptoms, direct care, and test as appropriate. Please note, tests are currently limited, and will be completed based on triaged need. As more tests become available, we will provide more testing opportunities. Additionally, patients with chronic illness need to be in close communication with us on how to manage their chronic illnesses during these challenging times. We have healthcare providers, nurses, medical assistants, and care managers available to help.

What Spectrum facilities now take medical patients? Are they prepared if a case of coronavirus comes in?

At present, all of our facilities are taking medical patients, additionally our medical providers are seeing patients via telehealth in their homes. Patients are encouraged to call to determine where they can best be served. We have locations in Cottonwood, Camp Verde, Sedona, and Prescott. We are prepared if a case of COVID-19 were to present at one of our facilities. In fact we are anticipating it is likely only a matter of time until it does. Spectrum has an infectious disease department that is in close communication with regulatory bodies, including the Yavapai County Health Department. We are monitoring and operationalizing the most up to date information from the AZ Department of Health Services, the CDC, and the WHO.